We’ve Got Your Back Support Service

When your website is built and live, if no SEO optimization or recurring work is required, we offer and advise monthly support. This includes about 2 hours for basic updates and also 1-hour technical support per month, consisting of:

• Website speed optimization.
• Technical support/issue resolving.
• Training, consultancy, and advice.
• Spam and security monitoring.
• Routine website maintenance.

flexible ongoing support Monthly Retainers

Post-build, we can offer continuous growth and SEO work using a recurring monthly retainer. These retainers are cost-efficient, offering a reduced per hour price than ad hoc modification requests, and are flexible- permitting hours to be surrendered otherwise used. Retainers can include (however are not restricted to):

• Support service tasks.
• Updates and enhancement to the design/content based on user feedback and testing.
• Landing page creation.
• A/B testing and conversion optimization.
• Analytic tracking, reporting, and analysis.
• Search engine optimization.
• Technical support/issue resolving.
• Training, consultancy, and advice.
• Content writing, updates, and changes.

24/7 access Appledew Portal

Our unique web portal created in-house gives us a platform to successfully handle every one of our projects and the ways to collaborate directly with our clients.

It provides our clients with 24/7 all-areas access, allowing them to view details and track progress using an integrated calendar or Gantt chart, view upcoming tasks and any bugs or discussions noted within the project.

The portal also features a ticketing system, which is used post website launch, allowing your team to raise tickets for any issues for our 24/7 support team's attention.